Travelers fire claim?
Catalyst Restoration coordinates with Travelers adjusters daily across MD, PA, WV, and VA. Free inspections, direct billing where allowed, no preferred-contractor pressure.
Travelers is one of the oldest and largest U.S. property carriers. They process claims through MyTravelers.com, their mobile app, and 24/7 claim line. Adjusters typically respond within 1–2 business days; their internal scope tools are Xactimate-aligned.
Travelers fire claim flow
- Step 1
File via MyTravelers.com, the Travelers mobile app, or 1-800-CLAIM33.
- Step 2
Claim number issued immediately; adjuster contact within 1–2 business days.
- Step 3
Travelers expects emergency mitigation to begin without waiting for adjuster visit — they reimburse reasonable mitigation steps.
- Step 4
Travelers Concierge service may reach out for non-emergency losses to help coordinate vendors. You can decline and select your own restoration company.
- Step 5
Final scope agreed between adjuster and our documentation; Travelers uses Xactimate which matches our format.
Our fire process
Stabilize the structure. Salvage what we can.
- Step 1
Site stabilization
Board-up, tarp-up, and hazard mitigation.
- Step 2
Water mitigation
Extract suppression water and dry the structure.
- Step 3
Soot & debris removal
Remove charred materials and bulk debris.
- Step 4
Contents inventory
Photograph and inventory salvageable contents.
- Step 5
Reconstruction handoff
Documentation ready for your reconstruction phase.
Common friction with Travelers
Travelers Concierge can pressure customers toward in-network vendors.
You have the legal right to choose any licensed restoration provider. Travelers pays your selected restoration company at the same rates as their network. We make it easy to decline Concierge and proceed with us.
Travelers sometimes scopes ceiling damage conservatively when moisture is "not visible from below."
We take above-ceiling moisture readings via cavity probe and document insulation saturation directly, supporting removal scope where warranted.
Tip: call us before you call Travelers
Restoration crews can be on-site within hours; an adjuster may take a day or two. The faster fire starts, the smaller the final loss.
Request emergency dispatchTravelers Fire - FAQ
It depends on your policy and the cause of loss. Fire is one of the most predictably covered losses in homeowners insurance. Both mitigation and reconstruction are typically covered, often with no per-event cap below the dwelling limit. Either way, Catalyst documents everything Travelers needs and bills them directly where allowed.
Travelers typically assigns an adjuster within 1-3 business days. Catalyst can begin work immediately - reasonable emergency steps to limit further damage are reimbursable. Most claims close within 30-90 days depending on scope and any supplements.
Yes. Insurance carriers (including Travelers) cannot require you to use their preferred network. You have the absolute legal right to choose any licensed restoration company. Travelers pays your selected provider at the same rates as their preferred network.
Travelers expects photos from first response, a clear cause-of-loss narrative, an itemized scope in Xactimate format, documentation of the work performed, and final verification. Catalyst provides all of it and submits directly to your Travelers adjuster.
Wait for clearance from the fire marshal. Even after clearance, structural and air quality hazards persist. Our team will guide you safely through the site.
Fire loss covered by Travelers?
Catalyst crews stage across MD, PA, WV, and VA — call now or request emergency response.