Travelers tarp-up / board-up claim?
Catalyst Restoration coordinates with Travelers adjusters daily across MD, PA, WV, and VA. Free inspections, direct billing where allowed, no preferred-contractor pressure.
Travelers is one of the oldest and largest U.S. property carriers. They process claims through MyTravelers.com, their mobile app, and 24/7 claim line. Adjusters typically respond within 1–2 business days; their internal scope tools are Xactimate-aligned.
Travelers tarp-up / board-up claim flow
- Step 1
File via MyTravelers.com, the Travelers mobile app, or 1-800-CLAIM33.
- Step 2
Claim number issued immediately; adjuster contact within 1–2 business days.
- Step 3
Travelers expects emergency mitigation to begin without waiting for adjuster visit — they reimburse reasonable mitigation steps.
- Step 4
Travelers Concierge service may reach out for non-emergency losses to help coordinate vendors. You can decline and select your own restoration company.
- Step 5
Final scope agreed between adjuster and our documentation; Travelers uses Xactimate which matches our format.
Our tarp-up / board-up process
Secure the property before secondary damage starts.
- Step 1
Site assessment
Identify openings, hazards, and access points.
- Step 2
Secure openings
OSB or plywood board-up for windows, doors, and walls.
- Step 3
Roof tarp
Heavy-mil tarps fastened to prevent water intrusion.
- Step 4
Documentation
Photo logs filed for your insurance claim.
Common friction with Travelers
Travelers Concierge can pressure customers toward in-network vendors.
You have the legal right to choose any licensed restoration provider. Travelers pays your selected restoration company at the same rates as their network. We make it easy to decline Concierge and proceed with us.
Travelers sometimes scopes ceiling damage conservatively when moisture is "not visible from below."
We take above-ceiling moisture readings via cavity probe and document insulation saturation directly, supporting removal scope where warranted.
Tip: call us before you call Travelers
Restoration crews can be on-site within hours; an adjuster may take a day or two. The faster tarp-up / board-up starts, the smaller the final loss.
Request emergency dispatchTravelers Tarp-Up / Board-Up - FAQ
It depends on your policy and the cause of loss. Reasonable emergency mitigation steps to prevent further damage are typically covered. Document everything (photos, invoices). Most carriers reimburse without dispute. Either way, Catalyst documents everything Travelers needs and bills them directly where allowed.
Travelers typically assigns an adjuster within 1-3 business days. Catalyst can begin work immediately - reasonable emergency steps to limit further damage are reimbursable. Most claims close within 30-90 days depending on scope and any supplements.
Yes. Insurance carriers (including Travelers) cannot require you to use their preferred network. You have the absolute legal right to choose any licensed restoration company. Travelers pays your selected provider at the same rates as their preferred network.
Travelers expects photos from first response, a clear cause-of-loss narrative, an itemized scope in Xactimate format, documentation of the work performed, and final verification. Catalyst provides all of it and submits directly to your Travelers adjuster.
Most policies cover reasonable emergency mitigation steps to prevent further damage. We document everything for the claim.
Tarp-Up / Board-Up loss covered by Travelers?
Catalyst crews stage across MD, PA, WV, and VA — call now or request emergency response.