Skip to content
240-291-8439
Catalyst Restoration · Service

Hoarding Cleanup

Compassionate clearing. Restored peace.

No-judgment, paced approach that respects the residentBiohazard handling for animal waste, decomp, and pest contaminationCoordination with social services, APS, and case managers
IICRC-Aligned ProtocolsDirect Insurance Billing24/7 Emergency ResponseLicensed & InsuredLocally Owned
Overview

Compassionate clearing. Restored peace.

Hoarding cleanup is rarely simple — it involves layered biohazard, structural assessment, sentimental sorting, and a family or social-services context that demands patience. We work alongside the resident or family, coordinate with case workers where appropriate, and restore the home to a safe, livable condition without judgment.

Why Catalyst

  • No-judgment, paced approach that respects the resident
  • Biohazard handling for animal waste, decomp, and pest contamination
  • Coordination with social services, APS, and case managers
  • Donation, recycling, and disposal handled separately

Our process

  1. Step 1

    In-home consultation

    Meet with the resident, family, or case manager to plan scope and pace.

  2. Step 2

    Sorting + sentimental review

    Identify items to keep, donate, recycle, or dispose. Resident-led where possible.

  3. Step 3

    Bio + pest decon

    Address animal waste, decomp, and pest contamination per biohazard protocol.

  4. Step 4

    Structural assessment

    Inspect for hidden water, mold, or rodent damage exposed by clearing.

  5. Step 5

    Final clean + reset

    Carpet extraction, surface decon, odor neutralization, and a walk-through.

FAQ

Hoarding Cleanup — FAQ

We work resident-led whenever possible. Sentimental items, paperwork, and photographs are sorted with the resident or a designated family member before any disposal.

Yes. We regularly coordinate with Adult Protective Services, case managers, and family attorneys to keep everyone aligned on scope, pace, and documentation.

It depends on the home — anywhere from 3 days to 3 weeks. We plan in phases so the resident is not overwhelmed and the budget stays predictable.

Standard homeowner policies typically do not cover hoarding cleanup itself, but downstream biohazard, water, or mold damage often is. We will identify what may be claimable.

Catalyst service line

Other restoration services we offer.

One dispatch, one crew, one insurance billing relationship - whatever the loss type.

Where we work

Hoarding across our region.

Hagerstown-staged crews respond across MD, PA, WV, and VA. Tap a city for the hoarding page tailored to that market.

All service areas
Insurance carrier coordination

Filing a hoarding claim with your insurance?

Catalyst coordinates with all major carriers daily. Each page is tailored to that carrier's claim flow + this specific service.

All carriers
Catalyst service line

Other restoration services we offer.

One dispatch, one crew, one insurance billing relationship - whatever the loss type.

Where we work

Hoarding across our region.

Hagerstown-staged crews respond across MD, PA, WV, and VA. Tap a city for the hoarding page tailored to that market.

All service areas
Insurance carrier coordination

Filing a hoarding claim with your insurance?

Catalyst coordinates with all major carriers daily. Each page is tailored to that carrier's claim flow + this specific service.

All carriers
Service Areas

Crews staged across the Tri-State region.

View all areas
24/7 Emergency Response

Need Hoarding now?

Catalyst crews stage across MD, PA, WV, and VA — call now or request emergency response.